Patient Care Coordinator (Full-Time)
We are seeking a reliable, detail-oriented Hearing Aid Technician to support our audiology team in delivering high-quality patient care.
Location: Two-Provider Audiology Practice
Schedule: Monday–Thursday, 8:00 AM – 5:00 PM | Friday, 8:00 AM – 12:00 PM
Benefits
Medical and dental insurance
Opportunities for growth and increased compensation based on performance
Supportive, team-oriented work environment
Stable, long-term position
Position Overview
We are seeking a friendly, organized, and detail-oriented Patient Care Coordinator to serve as the first point of contact for our patients. This role is responsible for managing front office operations, supporting patient scheduling, and ensuring a smooth and positive patient experience.
The Patient Care Coordinator plays a key role in maintaining an efficient workflow while providing excellent customer service in a fast-paced clinical environment.
Key Responsibilities
Patient Experience & Front Office Support
Greet and check in patients in a professional and welcoming manner
Manage patient check-out and ensure all necessary follow-up is completed
Answer incoming calls and assist with scheduling appointments
Provide clear communication to patients regarding appointments and services
Scheduling & Administrative Support
Schedule and coordinate patient appointments efficiently
Maintain accurate patient information, including demographics and insurance details
Perform data entry and update electronic medical records
Prepare and manage patient correspondence, including mailings, reminders, and follow-ups
Office Operations
Process incoming and outgoing mail
Maintain organized and up-to-date patient files
Assist with daily office upkeep to ensure a clean and professional environment
Support end-of-day procedures, including closing tasks and deposit preparation
Team & Practice Support
Attend staff meetings and contribute to team communication
Assist with general office tasks and workflow as needed
Perform additional duties as assigned by the Owner or Practice Manager
Qualifications
High school diploma or equivalent required
2+ years of experience in a medical or administrative office preferred
Experience with insurance verification or billing is a plus
Strong organizational and multitasking skills
Excellent communication and customer service skills
Basic computer proficiency required
What We’re Looking For
Provides a positive, patient-focused experience
Highly organized with strong attention to detail
Able to manage multiple tasks in a fast-paced environment
Communicates clearly and professionally
Works well both independently and as part of a team
Growth & Training
We are committed to developing our team. This position offers opportunities to expand responsibilities and grow within the practice.
Application Instructions
Please include a brief note on why you would be a good fit for this role when applying. We look forward to learning more about you and how you could contribute to our team and patient care.
Apply Now
Ready to make a difference? Join the passionate team at Holland Hearing Center and help transform lives through better hearing. If you're looking for a rewarding career with growth opportunities and a chance to give back to your community, apply now — we’d love to meet you!
