Frequently Asked Questions

Click below for information about Hearing Loss and Hearing Devices

Could I have a hearing loss? Take this simple test to help you find out.

Do you . . .

  • Have difficulty understanding what is being said, unless you are directly facing the speaker?
  • Find yourself complaining that people are mumbling or slurring their words?
  • Continually ask people to repeat words or phrases, though they feel they're speaking loud enough?
  • Prefer the TV or radio louder than others do?
  • Have difficulty understanding a conversation within a group of people?
  • Avoid group meetings, social occasions, public facilities, or family gatherings where listening may be difficult?
  • Have trouble hearing at the movies, house of worship, concert halls, or at other public gatherings – especially where sound sources are at a distance?
  • Have ringing in the ears or other head noises (hissing, buzzing, crickets, etc.)? This may be caused by Tinnitus which often accompanies hearing loss.

If you have answered in the affirmative to one or more of these questions you may have a hearing loss. A hearing exam will help you determine the extent of any hearing issues.

Can I test drive hearing devices?

This opportunity varies by state. Ask your hearing healthcare professional about the laws and regulations in your area to find out more.

Should I buy an extended warranty for my hearing devices?

Because the cost and terms of extended warranties vary between manufacturers, we recommend discussing the pros and cons with your hearing care professional prior to purchase.

Can I return my hearing devices if I don't like them?

Ask your hearing care professional prior to purchasing any hearing device as most hearing care practices have different return/exchange policies, therefore this is an important question to ask before you make a purchase.

When should I update or purchase new hearing devices?

People choose to upgrade their hearing devices for many reasons but most do so when their hearing devices are too old, there is a significant upgrade in technology, or because their hearing has worsened.

Fortunately if your hearing has worsened, you may not have to replace your hearing devices. Most digital hearing devices can be immediately reprogrammed by your hearing healthcare professional to accommodate incremental hearing loss.

In general it is recommended that you update your hearing devices every 3 to 6 years.

Why do I need to continue seeing a hearing healthcare professional?

Treating hearing loss is a process. Hearing loss typically happens slowly over time, it will take time to retain your brain to properly process sound again. This means that progressive adjustments will have to be made to your new hearing devices as your brain relearns speech and sound.

The amount of time needed to make this adjustment differs from person to person but it is an important critical step so that you can take full advantage of your hearing devices.

How long should I wear my hearing devices on a daily basis?

Once you have acclimated to your hearing devices they should be comfortable enough to wear all day.

How do I care for my hearing devices?

When you receive your new hearing devices, you'll also receive detailed instructions about how to care for them. Make sure to discuss any questions you may have with your hearing care professional.

Why does my voice sound so loud when I have my new hearing devices in?

It is called the occlusion effect and is very common for new hearing device users. Most people get used to it but you may want to ask your hearing healthcare professional about a possible correction.

How often will I have to change the batteries in my hearing devices?

This depends on the size of your hearing devices and how often you wear them. Generally the smaller the hearing device, the smaller the battery and faster it wears out. So you might change an ITC hearing device battery every 5 days while a BTE hearing device may need a new battery every 12 days. Ask your hearing healthcare professional for more information and about any promotions or discounts on hearing device batteries.

Is it hard to change batteries?

Manual dexterity is one of the factors your hearing healthcare professional will consider before recommending a type and style of hearing device to you. Learning how to change the batteries should be easy with some practice.

Can I use rechargeable batteries?

Although there are rechargeable hearing device batteries on the market they may not be suitable for your device. Ask your hearing healthcare provider.

How will my hearing devices work with my phones and TV?

Most digital hearing devices are compatible with land line telephones, TV's and cell phones.

There are a number of new and exciting accessories that can offer added convenience as well as enhanced audio experience. Here are two made by ReSound:

- Unite Phone Clip+ allows you to hear your phone call through your hearing devices wirelessly. People on the other end of the line will hear you through the microphone that is built into the device.
- Unite TV Streamer plugs into your TV and sends a wireless audio signal directly to your hearing devices. You can adjust the volume of the TV to a level which is appropriate for you while the TV’s volume can be set at a comfortable level for others in the room.

These accessories are simple and easy to use. Ask your hearing healthcare professional for a demonstration.

Can I wear my hearing devices while working out or exercising?

Today's hearing devices are designed to withstand the rigors of modern life. ReSound hearing devices are protected with iSolate nanocoating. This is a special process that makes ReSound hearing devices extremely moisture resistant so you can wear them while doing your favorite physical activities without causing harm.

Should I wear my hearing devices while sleeping?

You can wear them while sleeping however most folks take them out at night. If you do choose to sleep in them, the batteries will have to be changed more often.

Can someone else wear my hearing devices?

Because your hearing devices will be customized to your particular hearing loss and the shape of your ears, another person will not receive the same benefit from them that you do.